Customer Service Representative
CNC Setup and Programmer / Machinist
Customer Service Representative
We are a firearms manufacturer and distributor seeking a Customer Service Representative to join our team in Priest River!
Main responsibilities taking incoming calls to assist customers with inquires about products, taking orders, troubleshooting technical issues and doing whatever is necessary to promote customer satisfaction. You will work as part of a dynamic and passionate team to ensure desired company growth.
Pay DOE
Working hours: 40 hrs/week: Monday - Friday 7:30am - 4:00pm
Job Requirements:
- 1 to 2 years of experience in hospitality, reception, service industry or call center atmosphere
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- Ability to build trust and demonstrate empathy
- Passionate about customer satisfaction and the role of being a call taker
- Engaging personality that blends well with a fast-paced, goal-driven environment
- Proficiency with computers, email, and typing
Responsibilities:
- Assist customers over the phone in a clear, compelling and personable manner
- Respond to customer requests, resolving issues and promoting the brand
- Be professional and establish customer rapport, encouraging repeat business
- Adhere to the company's plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information
Benefits:
- We offer our employee's exceptional benefits because we respect hard work and dedication.
- 100% premiums paid medical, dental and vision for the employee after 90 days
- Paid Vacation
- Paid Holidays
- 401K w/Match
- On the Job Training
- A Fun & Family Oriented Atmosphere
CNC Setup and Programmer / Machinist
We are seeking a quality individual to add to our production team. Looking for an individual with mechanical and technical aptitude.
Duties include but are not limited to: operating various CNC machines as well as pneumatic assembly machines, sand blasting, operating a forklift, counting and stocking inventory, and complying with all procedural expectations and safety standards.
Requirements:
- High school or equivalent diploma
- Basic math skills
- Effective communications and organization skills
- Dependable and able to complete tasks quickly and accurately
- Ability to lift 50 lbs. and stand, bend or twist at the waist and able to stand for extended periods of time
- Ability to operate in a high-paced, demanding environment under a variety of climates and conditions
- Work well under pressure
- Above all the candidate must have the ability to take and understand direction, possess a positive attitude, and be able to work as a part of a team
Preferred Skills and Experience:
- Ability to set up, trouble shoot and run CNC Machines
- Ability to read and understand "set-up" sheets and work off a blueprint
- Knowledge of GD&T as well as application
- Ability to read vernier and use precision measuring tools (micrometer, calipers etc.)
- Experience with multi axis mill and lathe CNC machines
- Experience with knee mills and swing lathes
- Understand G code and other preparatory commands (canned cycles)
During the interview process you will be questioned and tested on abilities contingent to your skills or knowledge listed on your resume so be honest.
This is a full-time position (Monday-Friday, 7:30AM to 4:00PM). No overtime is currently offered or required. Upon completion of your 90-day probationary period, we offer medical, dental, and vision insurance and a 401K with up to a 4% match. 40 days of PTO are accrued per year with one week of paid vacation given on your one-year anniversary.